Frequently Asked Questions

What exactly do I receive for £495?

You receive a comprehensive, professional, and print-ready Positive Behaviour Support Plan (PBSP) delivered securely to your inbox as a PDF document. Your bespoke plan includes a detailed breakdown of behavioural triggers, environmental changes (proactive strategies), skills to teach (replacement behaviours), early intervention tips (de-escalation strategies), and a safe crisis management framework (reactive strategies). You also receive a high-impact, single-page "Handover Summary" specifically designed for busy school teachers, SENCOs, or external care providers.

How can you build a personalised plan without seeing my loved one in person?

Our service utilizes a smart, clinically structured assessment questionnaire that replicates the initial intake interview a Senior Behaviour Analyst conducts during a private consultation. By capturing precise details about your loved one’s strengths, routines, communication methods, and specific environments, we gather the exact data points needed to map out targeted behavioural strategies. This digital intake removes the heavy travel expenses and scheduling delays of traditional care, passing those direct savings on to you.

How long does the questionnaire take, and do I have to finish it all at once?

The questionnaire is thorough and typically takes between 45 and 60 minutes to complete because it collects highly specific clinical details. However, you do not have to complete it in one sitting. As soon as you purchase the service, you gain access to a secure private portal where you can save your progress at any stage, take a break, gather information from school or other family members, and submit it whenever you are ready.

How long does it take to receive my completed plan?

Once you hit submit on your final questionnaire, our clinical processing workflow begins. Your custom Positive Behaviour Support Plan will be securely delivered to your email address within 7 working days. This timeline allows for a thorough, evidence-based review of your specific inputs, ensuring that the document you receive is highly structured, fully compliant with UK care standards, and ready for immediate implementation.

For what age groups is this service suitable?

Our behavioural frameworks are completely adaptable and support individuals across their entire lifespan, from early childhood to older adulthood (ages 3 to 85). Because Positive Behaviour Support focuses on the underlying reasons or "functions" behind distress, the core principles remain the same whether you are navigating a toddler's communication tantrums or supporting an adult with a learning disability through complex environmental changes.

Who designs and oversees these behavioural plans?

Every single framework, question, and care algorithm on this platform has been built and is quality-controlled by Julia, our founder. Julia is a Senior Behaviour Analyst, a registered Social Worker with Social Care Wales, and a member of the British Psychological Society (BPS). With dual Master’s degrees in Psychological Sciences and Social Work—alongside international experience owning and operating a private practice of behaviour analysts in Australia—your plan benefits from elite, practitioner-grade oversight.

Can I use this document for an EHCP (Education, Health and Care Plan)?

Yes, absolutely. Because our plans are built using officially recognized Applied Behaviour Analysis (ABA) and Positive Behaviour Support (PBS) frameworks, they provide robust, structured evidence of behavioral patterns and proactive strategies. School Special Educational Needs Coordinators (SENCOs), local authorities, and educational psychologists frequently welcome this level of professional structure when reviewing or updating an individual's EHCP or school support plan.

What types of diagnoses do you support?

You do not need an official medical diagnosis to use our service. While PBS is widely recognized as the gold standard for individuals with Autism Spectrum Disorders (ASD), ADHD, Down's Syndrome, learning disabilities, and acquired brain injuries, we focus entirely on the person and the behaviour rather than a medical label. If someone you care for is struggling to communicate their needs or exhibits behaviours that challenge, our service can help.

What types of behaviours can this plan help manage?

Our plans are designed to help families navigate a broad range of challenging behaviours driven by distress or communication barriers. This includes physical aggression (hitting, kicking, biting), verbal outbursts, self-injurious behaviours, destructive actions (smashing items, throwing things), severe meltdowns, and extreme avoidance or school-refusal. The questionnaire helps isolate why these behaviours happen so you can safely reduce their frequency.

Is this a replacement for an in-person clinical assessment?

No. It is vital to understand that our service is an advisory digital tool designed to provide an affordable, highly accessible alternative to families trapped on long statutory waiting lists. Because it relies entirely on the questionnaire data you provide, it is not a replacement for direct, face-to-face clinical observations, multidisciplinary evaluations, or emergency psychiatric care. If your loved one is in an immediate, severe physical crisis, you should maintain your local NHS or social care pathways alongside this plan.

Is my highly sensitive data safe and secure under UK law?

We take data protection and family privacy with the utmost seriousness. Because our assessment requires you to share highly sensitive medical, personal, and behavioural information, our entire platform is built to be strictly GDPR compliant. All your data is fully encrypted both in transit and at rest, and it is stored securely on servers regulated under strict UK data protection laws. Your information will never be shared or sold to third parties.

How long does the completed plan last for?

A Positive Behaviour Support Plan is a dynamic document that should evolve as your loved one grows and learns new skills. We design our plans to serve as a core strategy framework for 12 months. We highly recommend updating or reviewing the strategies every 3 to 6 months as behaviours improve, or sooner if your loved one experiences a major life change, such as moving house, transitioning to a new school, or changing medical treatments.

Can I share this document with paid support workers or care agencies?

Yes, and we strongly encourage you to do so. A behavioural plan is only effective if everyone in the individual's ecosystem responds in the exact same way. The language in your completed PDF is entirely plain, clear, and jargon-free, making it perfect for onboarding new personal assistants (PAs), respite care workers, grandparents, or day-centre staff. This ensures total consistency of care across all settings.

What is your refund policy if the plan doesn't work?

Because our product is a highly bespoke, instantly downloaded digital document customized to your unique data, we cannot offer standard refunds once the clinical processing has begun or the final plan has been issued. However, your satisfaction and safety are our priorities. If you receive your plan and feel a specific strategy needs adjusting, or if you accidentally inputted incorrect information during the questionnaire, please contact us within 14 days and we will gladly make the necessary text updates for you free of charge.